1. Where you fit complain
Call 0700 227 2000, Monday to Saturday, 08:00 to 20:00.
WhatsApp 0803 900 4417.
Email [email protected].
Waka enter 9 Kudirat Abiola Way, Oregun, Ikeja and ask for the manager wey dey on duty.
For the app, for the “Help” screen, choose “Talk to a person”. You fit talk Pidgin, Yorùbá, Hausa or Igbo for phone.
2. Wetin to tell us
Your name and your reference number, if you get am. If you no get am, your phone number don do.
Wetin happen, for your own words. You no need use our own grammar.
Anything wey fit prove am — screenshot, bank alert, receipt. You no must get am, but e go make am fast.
3. Wetin we go do, and when
Within 2 working days: we go tell you for writing say we don receive am, with reference number.
Within 14 days: we go give you answer. If e go take longer, we go tell you why, and when.
If your complaint na about payment, we go stop to collect money for that account while we dey look am, we no go add late fee, and we go pause the count of days wey you don late.
If na we get am wrong, we go talk am plain and fix am. We no go give you settle money instead of to fix the problem.
4. If you no happy
Ask make dem pass am give Operations Manager. That one na different person from the one wey first answer you.
If you still no happy, you fit carry am go further, and we go give you their contact instead of make you dey find am:
About how we handle your data — the Nigeria Data Protection Commission.
About unfair treatment as customer — the Federal Competition and Consumer Protection Commission.
You no must first come meet us. But we go prefer make you come, so we fit fix am.
5. Wetin we dey publish
Every three months we dey publish how many complaints we receive, how many na true, and how long we take. Company wey dey hide those numbers dey tell you something.